Conference Proceedings:

Thursday

Preconference: Users, Data, and Good "PI" Work: Uncovering the Secrets of Process Improvement for Interlibrary Loan. Presentation, Bibliography
Karen A. Liston, University of Washington Libraries.

Keynote:
Mary E. Jackson, Assocation of Research Libraries

Friday

Choosing an ILL Management Tool - Panel Discussion

• Frank Haulgren, Western Washington University
• Kay Vyhnanek, Washington State University-Pullman
• Theresa Kappus, Gonzaga University
• Joanne V. Halgren, University of Oregon

Doing it All in the One Person Operation. Sam Sayre, OCLC Library Services Consultant

Free or Low-Cost Tools for Small Libraries - Panel Moderated by Sherry Buchanan

• Free Full-Text Resources on the Web by Martha Parsons, Washington State University Energy Program Library
• DOCLINE: The National Library of Medicine's Free ILL System (presentation / handout) by Susan Barnes, University of Washington Health Sciences Library
• ILL Request Generation and Tracking with MS Access by Stephen Badalamente, Columbia Basin College
• ILL Wizard by Terry Reese, Oregon State University

Establishing a Web-based Presence.   Presentation,   Handout
Troy Christenson, Eastern Washington University

Small and Large Libraries Working Together - Forum
Moderated by Mary Jackson