Thursday, September 12th, 2013
8:15am - 9:00am: Registration & Continental Breakfast | Lobby
9:00am - 9:15am: Opening Remarks | PAC
9:15am - 10:30am: Keynote Address | Xavier Helgesen | Auditorium
Co-founder and Chairman of Better World Books
10:30am - 11:00am: Meet the Exhibitors | Lobby
11:00am - 12:00pm: Lightning Round | PAC
12:00pm - 1:00pm: Lunch | Cafeteria
1:00pm - 1:45pm: Exhibitor Presentations | OCLC, Ex Libris, Atlas Systems, Inc., DOCLINE, Ebsco | TCB
2:00pm - 2:45pm: Concurrent Sessions
- The Kids Are All Right: Developing a Comprehensive Training Program for ILL Student Assistants | Robin Milford | PAC
Description: Most academic libraries could not fully staff the great variety of programs and services they offer without employing students. However, the complex and intricate nature of inter-library loan workflows often makes training ILL Student Assistants a challenging task. This presentation will explore specific techniques, tools, and technologies library staff can use to develop a comprehensive training program specifically designed to make inter-library loan training fun, interactive, and effective for Student Assistants.
Robin Milford is the Access Services Librarian at University of California Merced, where she oversees inter-library services, circulation & billing, the Student Assistants program, and library exhibits. As a member of the University of California’s all campus Resource Sharing committee, Robin helps to identify policy issues and recommends best practices that facilitate resource sharing among the ten UC campuses. She received her MLIS from University of Toronto in 2009. Prior to joining UC Merced, Robin worked as the Access Services Assistant at University of Western States in Portland, Oregon. Robin is passionate about resource sharing and is particularly interested in ILL management and staffing. In her spare time she enjoys running, baking, compulsively reading the news, and watching the cows outside her office window.
- Kermit in the Library: Bein' Green | Judith Norton | LT
Description: ILL staff are great when it comes to implementing sustainable processes. We reuse packing materials; buy recycled paper; and scan, rather than copy. But in a world where climate change is becoming a more clear and present danger, is this enough? In this session, we will share a variety of practices in ILL - shipping, packaging, licensing, work space, purchasing - that will help take a load off Mother Nature and make bein' green easy and rewarding.
Judith has worked in ILL at OHSU Library for over ten years. She vividly remembers the first Earth Day in 1970 and has been active in various environmental campaigns since then. She sure hopes that robust models for sharing e-books evolves soon!
- Let the Numbers Speak: ILL Assessment | Ingrid Moisil | PAC
Description: We will discuss the importance of assessment of ILL activities on user service, department procedures and workflow, and collection development. While ILL management systems provide many other reports, we rarely take full advantage of them. Which reports should we use? How might they be used for evaluation? How often would we look at those reports? We will propose answers to all these questions and present some examples of assessment from our ILL department.
Ingrid Moisil started her carrier in a special library, worked for a database producer and has fond memories from the time spent in a public library. She’s currently the Head of Teaching and Research Support Services at the Morisset Library of the University of Ottawa, Canada.
- GWLA Relais D2D Project | GWLA Team | LT
Description: We are in the process of a large scale consortial implementation project for Relais D2D. Our session will describe the process and the hurdles in creating a consotrial wide shared catalog project.
- What Are Your Users Thinking? | Karen Barnes | PAC
Description: To learn more about our users, ILL staff at Seattle Public Library designed a three question survey that was presented to our patrons via the ILL forms on the library’s website and as a bookmark which was inserted into all borrowed materials. The responses gathered from the user surveys were supplemented by data taken from our circulation system (Horizon) and OCLC usage statistics. The results were very informative and, on some counts, quite unexpectedly surprising.
My first library work experience was during college, where my time was split between the Reference Department and the Technical Processing Unit. Having enjoyed those experiences, I later accepted positions in a Government Documents Department and an Education Department Library. After successfully completing my own personal westward migration, I became gainfully employed at the Seattle Public Library in 1989. My first six years were spent honing my social and mediation skills in the Circulation Department. To further my education, I attended Library School (back in the days before it was only Information) and obtained a Master of Librarianship degree in 1993. The last 17 years have been spent plying the interlibrary loan trade at SPL. While I claim no expertise in statistics or Excel (nor have I ever played such an expert on TV), I do confess to having enjoyed the statistics classes that I took in college. I was born in Seattle and have worked at the Seattle Public Library since 1981. The last four years have been spent in Interlibrary Loans, after having previously worked in the Periodicals and Government Publications Department. Major projects that I have accomplished include entering our periodicals’ 5,000+ holdings records into our online catalog, and coordinating the physical move of all of those periodicals twice into two different buildings. I continue to work with the University of Washington to preserve and film our local newspaper collections.
- Getting to the Core: What Centralized ILL Means for a Small Academic Library | Karen Hildebrandt & Bonita Bjornson | LT
Description: How do small Academic Libraries within a consortium provide ILL? How do they meet the research needs of their faculty as well as their students? This session will talk about the challenges they face and what benefits they would derive from centralized ILL offered by the largest member of the consortium.
Karen is the Assistant Director, Access Services at Concordia University College of Alberta. She oversees the Library Bibliographic and Access Services staff; including Interlibrary Loans.
Bonita Bjornson is the Senior Library Technician at The King's University College of Alberta. Her responsibliites include ILL for the institution.
- The Future: E-Books and Interlibrary Loan | Ryan Litsey & Occam's Reader Development Team | PAC
Description: We will introduce and demonstrate Occam's Reader the only independently developed method to lend E-Books via interlibrary loan.
Ryan Litsey is the Document Delivery Assistant Librarian at Texas Tech University and one of the key developers of Occam's Reader.
- We're All in it Together: Cross-training and Rotating Task Schedules in Resource Sharing | David Ketchum | LT
Description: When David Ketchum arrived at the University of Oregon Libraries in February 2012 as the new Resource Sharing Librarian, there was a clear distinction between “Lenders” and “Borrowers” in ILL. In this session David will cover some benefits of cross-training in ILL and share how a cross-training program and rotating task schedule was developed in his department that has transcended this legacy model and helped foster a more efficient, collaborative learning environment.
David Ketchum is the Resource Sharing Librarian at the University of Oregon Libraries. David has more than a decade of ILL, resource sharing and document delivery experience in academic libraries, and his professional interests include library management, intellectual freedom and confidentiality, and patron-driven acquisitions.
- WorldShare ILL: Migrating to the New World (or, What were we thinking!?!) | Karen Barnes & Martin Burgess | LT
Description: In March 2013, the Seattle Public Library Interlibrary Loan Department began migrating to the new OCLC platform (WorldShare ILL). We will be sharing our experiences with the migration process. We will discuss what went well and what problems were encountered—and what we might have done differently to help avoid the bumps in the road. Participants will have the opportunity to ask questions and share their own stories about encounters with WorldShare ILL.
Karen Barnes: My first library work experience was during college, where my time was split between the Reference Department and the Technical Processing Unit. Having enjoyed those experiences, I later accepted positions in a Government Documents Department and an Education Department Library. After successfully completing my own personal westward migration, I became gainfully employed at the Seattle Public Library in 1989. My first six years were spent honing my social and mediation skills in the Circulation Department. To further my education, I attended Library School (back in the days before it was only Information) and obtained a Master of Librarianship degree in 1993. The last 17 years have been spent plying the interlibrary loan trade at SPL. While I claim no expertise in statistics or Excel (nor have I ever played such an expert on TV), I do confess to having enjoyed the statistics classes that I took in college.
Martin Burgess: I was born in Seattle and have worked at the Seattle Public Library since 1981. The last four years have been spent in Interlibrary Loans, after having previously worked in the Periodicals and Government Publications Department. Major projects that I have accomplished include entering our periodicals’ 5,000+ holdings records into our online catalog, and coordinating the physical move of all of those periodicals twice into two different buildings. I continue to work with the University of Washington to preserve and film our local newspaper collections.
- Whither ILL? Wither ILL: The Changing Nature of Resource Sharing in an Age of Digital Content | Michael Levine-Clark | PAC
Description: We need to reconsider ILL in the context of e-resources, particularly e-books. Rather than demanding the ability to loan e-books to other libraries, we should focus on a short-term lease process that will be cheap enough to replace ILL and by so doing, better serve our users. This session will examine some of the barriers in place to such a model and the opportunities it presents to libraries, publishers, and our users.
Michael Levine-Clark is Associate Dean for Scholarly Communications and Collections Services at the University of Denver Libraries. He is one of the founders of the open access journal Collaborative Librarianship, and serves as co-editor for scholarly articles. He has served as chair of the Collection Development and Evaluation Section (CODES) of the Reference and User Services Association (RUSA), has been a member or chair of many committees within RUSA and the Association for Library Collections and Technical Services (ALCTS), and has served on a variety of national and international
publisher and vendor library advisory boards. He serves as co-chair of a NISO working group to develop recommended practices for Demand Driven Acquisition of Monographs and as the co-editor of the Encyclopedia of Library and Information Science. He writes and speaks regularly on strategies for improving academic library collection development practices.
- Assessment of Buy vs Borrow Using the GIST for ILLiad Interface | Mark Sullivan & Tim Bowersox | PAC
Description: SUNY Geneseo has been using GIST for ILLiad since its inception in 2010 and now has three years of ILL and Circulation data that demonstrate the benefits of a Buy vs. Borrow stratagem. This session will assess the benefits of patron driven acquisitions and ILL based collection development in the face of declining budgets and increased information demands by library patrons.
Mark Sullivan is the Executive Director of the IDS Project and helped to create the IDS Project in 2004 with Ed Rivenburgh as they travelled throughout New York State sharing the benefits of cooperative optimization, innovation, and mentoring libraries. Mark has also developed many tools used by IDS Project libraries and other libraries across the country. Some of his work includes: ALIAS - a highly effective article request system for IDS Project libraries that offers all libraries cooperative licensing data instrumental in making resources available, 18 ILLiad Addons, the Getting It System Toolkit, and other
technologies that are widely used across 1,200 ILLiad libraries. Mark earned a BS in Biology from Cornell University, a Juris Doctor from Vermont Law School, and a MLS from the University at Buffalo.
- Ask Anything | CJ de Jong | LT
Description: Do you have questions about your day to day ILL work? Would you like feedback from your colleagues on something you’re working on? The conference sessions missed a hot topic issue for you? Then join us for an open forum question period on Interlibrary Loan. This facilitated session allows you to ask questions on any ILL topic and share your expertise with your colleagues. You’re bound to learn something new at this session!
CJ de Jong is the Access Services Coordinator at the University of Alberta, supporting one of the major research collections in Canada by coordinating interlibrary loan, reserves, circulation, shelving, stacks maintenance, and high density storage. With interests in human resources, workflow management, user experiences, assessment, and leadership, CJ has presented at numerous conferences on related topics. He is a member of the Alberta Relais Consortium Committee, and the NEOS Consortium’s Access Services Committee. Contact CJ at cj.dejong-at-ualberta.ca.
- How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You | Lars Leon | LT
Description: Everyone enjoys happy patron comments that lift our spirits. However, we need more. We need to know our services are provided the results and, more importantly, the value our patrons’ desire. I will talk about a survey and focus group that we completed to learn more. With the information gathered, we made adjustments to workflow and provided better “evidence” to our leadership on the impact we have on our faculty, staff, and students.
Lars is the Head of Resource Sharing with some additional staff development and assessment responsibilities at the University of Kansas Libraries. His research and service interests, focus on looking at how we can provide best service possible in an efficient manner. This has led to research from interlibrary loan group best practices to staff development and value of services provided as viewed by customers. He has given a variety of presentations and workshops that has taken him everywhere from Kansas to Stockholm, Reykjavik, and Bulgaria. He has enjoyed presenting in many venues including the Northwest ILL and Resource Sharing Conference, Colorado ILL Conference, IDS Conference, Texas, Chicago, and more.
- Optimization of ILL Student Employees and Resources through Departmental Consolidation at the University of Nebraska-Lincoln | Joyce Melvin & Michael Straatmann | PAC
Description: Having merged their Circulation and Interlibrary Loan units, presenters will discuss how and why they combined their student work forces into a single group. The results will be discussed in regards to the number of personnel, materials processed, and the financial considerations. Additional discussion will review how these have impacted services, cost savings, and their influence on future performance goals.
Joyce Melvin is currently the Interlibrary Loan Manager for the University of Nebraska - Lincoln. She is responsible for daily interlibrary loan and local document delivery services, and reserves. In her current position since 2001, she has more than 20 years of experience working in interlibrary loan. Her professional interests include automating interlibrary loan tasks and customer service.
Michael Straatmann is currently the Collection Maintenance and Disaster Response Manager for the University of Nebraska – Lincoln. He is responsible for physical collection and stacks management across the UNL system in addition to all disaster and preservation planning for same. He holds his Masters in Library Science from the University of Missouri-Columbia as well as a Masters in Museum/Archival Science from the University of Nebraska. Additionally, he has served as the Executive Director for the Nebraska Library Association since 2009. Professional interests include preservation of print materials and library process analysis.
2:45pm - 3:00pm: Break/Snack | Lobby
3:00pm - 3:45pm: Concurrent Sessions
3:45pm - 4:00pm: Break/Snack | Lobby
4:00pm - 4:45pm: Concurrent Sessions
4:45pm - 5:45pm: Reception | Lobby
Friday, September 13th, 2013
8:00am - 8:30am: Registration | Lobby
8:30am - 9:00am: Breakfast | Lobby
9:00am - 9:45am: Concurrent Sessions
9:45am - 10:00am: Break | Lobby
10:00am - 10:45am: Concurrent Sessions
10:45am - 11:00am: Break | Lobby
11:00am - 12:00pm: Concurrent Sessions
12:00pm - 1:00pm: Lunch | Cafeteria
1:00pm - 1:45pm: Concurrent Sessions
1:50pm - 2:30pm: Closing Session and Prizes | PAC