Please note: New sessions and events are still being added. The most recent program of presentation sessions and conference events are available on SCHED: https://nwill2020.sched.com/.
Wednesday, September 9, 2020
9:30 am - 9:45 am | Opening Remarks
9:45 am - 10:45 am | Keynote Address | Scott Brown
Scott Brown
Scott Brown is a Senior Cybrarian at Oracle Inc., where he works with teams and initiatives across the globe to make better decisions with information. He has a strong background in research and information work in high-tech settings, having previously worked at Qualcomm and Sun Microsystems in similar roles. Scott is the author of “Social Information: Gaining competitive and business advantage using social media tools” (2012, Elsevier/Chandos). He also contributed content on the role of special librarians to “Information Services Today” (Second Edition, 2018, Rowman & Littlefield). He serves as adjunct faculty with the iSchool at San Jose State University in California, and teaches regularly for other information science programs. Scott is based in Portland, Oregon, and received his library degree from San Jose State University in California in 1999. He has over 20 years of experience in library and information settings, beginning with a public library, shelving books. Scott is a regular writer and speaker on many areas of information work.
10:45 am - 11:15 am | Break
11:15 am - 12:00 pm | SILLVR: Streaming Interlibrary Loan Video Resources | Katy DiVittorio, Philip Gaddis, & Sommer Browning
Description: SILLVR is an innovative project that allows for ILL of streaming video. Launched in January 2020, this project created a way to share streaming videos across libraries for the first time. This session will delve into partnerships forged, details of the agreements, and the new ILL workflows created. Data from the pilot, project outcomes and challenges will be shared. The session will end with advice on how attendees can implement their own dream initiatives.
12:00 pm - 12:30 pm | Break
12:30 pm - 2:15 pm | Vendor Presentations
2:15 pm - 2:30 pm | Break
2:30 pm - 5:15 pm | Attendee and Vendor Social in Remo
Thursday, September 10, 2020
9:00 am - 9:45 am | Understanding ILL systems and interactions | Stacy Brunner & Heather Black
Description: Whether you’re new to ILL or you’ve worked in ILL for some time, you probably have questions about how ILL systems work behind the scenes and how various systems interact. As ILL evolved from mailing of ALA request forms to using a variety of computer-based systems (such as Ariel, RLG ILL Manager, CLIO, DOCLINE, ILLiad/Odyssey, RapidILL, and Tipasa), the OCLC ILL system developed into the underlying framework that ties together many of today’s systems – either directly or through integrations. You might wonder: · What actually is the “OCLC system”? How does it connect libraries around the world? · How does the system inform other libraries what you’ll lend and under what terms? · How do systems like ILLiad and CLIO differ from WorldShareILL, Tipasa, and RAPID? · What is the difference between electronic delivery and document delivery? What ILL systems also provide services to deliver documents? · How does WorldShare ILL “talk” with other systems like ILLiad, RapidILL, and circulation and document services? · How does the accuracy of holdings (WorldCat, knowledge base, RapidILL, etc.) affect ILL – and why does it have such a large impact?
9:45 am - 10:00 am | Break
10:00 am - 10:45 am | Community Solutions to Enhance Training and Development Opportunities in our Unfolding New Normal | Carol Kochan & Lars Leon
Description: Pre-COVID19, the resource sharing community sought ways to provide cost effective, and impactful training and development for resource sharing staff and managers with mixed success. Staffing and budget cuts during our “new normal,” which is still unfolding, calls for even more training in even more cost-effective ways. The spirit of the resource sharing community helps show the direction we must head. An interconnected group of learning opportunities is the answer for developing cost effective, and impactful training. We will explore the types of training necessary to accomplish day to day tasks. In addition, we will also look at developing strategies for success in management of resource sharing and how all of us can effectively deal with our evolving environment.
10:45 am - 11:00 am | Break
11:00 am - 11:45 am | How Do I ILLibrary? (Outreach and Collaboration with Library 101) | Lapis David Cohen
Description: A central focus of this session is on how to directly connect with ILL patrons (past LibGuides and the like) to empower them on how to best use the resources they have at their fingertips. However, it goes beyond that by discussing staff/supervisor relations (the project was created locally by support staff in ILL, Circ and Stacks, which then found traction with supervisors and directors). It also touches on getting out of work silos and connecting with other library staff (special sessions were done for staff, with conversations about possible future collaborations sparked). Beyond that, the session will include information on steps to “take the show on the road” with ideas on routes to move outside the library, bringing information to where the patrons are located. The objective is to provide attendees with a model, which they can sculpt to their local situations, which can help with patron outreach and education. At the next level, it provides ways for collaboration between library departments and support staff/supervisor interactions. At still another level, it provides thoughts on connections to the broader community of users and stakeholders (and thus a way to better market and promote the library departments involved).
11:45 am - 12:00 pm | Break
12:00 pm - 1:00 pm | System Migration, ILL Statistics and Discovery Configuration | Freya Gibbon
Description: In the summer of 2019, the Waidner-Spahr Library migrated ILS systems from Symphony (SirsiDynix) with an EDS (Ebsco) discovery layer to Alma-Primo VE (Ex Libris). Among changes to daily processes, this migration was seen as an opportunity to reevaluate systems design and efficiencies. During migration, the team chose to foreground owned resources in discovery, rather than relying on patrons to filter for local availability. This presentation will explore the immediate impact of this decision and other migration changes on ILL request volume (a drop of 48%; significant at 99% confidence; p < 0.001), costs of service (a drop of 45%; significant at 99% confidence; p < 0.001), owned-item requesting (still generating data), and ILL staffing. Relying on prior studies and Dickinson College as a case study, I’ll recommend uses for ILL statistics in discovery configuration decisions at other institutions.
1:00 pm - 2:00 pm | Break
2:00 pm - 4:00 pm | OCLC Virtual Workshop: Automate Your Request Process | Heather Black & Jenny Rosenfeld
Description: Did you know your library can achieve 20-30% faster turnaround times by using automations? Yet more than 80% of libraries haven’t set up any automations. Join members of OCLC’s Resource Sharing Team and Atlas Systems to learn about using automations for processing new borrowing requests and for improving turnaround times. In this session, you’ll learn ways to streamline your workflows so you can focus on ILL requests that require more time and attention. This session will be useful whether you use ILLiad, WorldShare ILL, or Tipasa, and it will benefit both beginners and those experienced with automations.
Friday, September 11, 2020
9:00 am - 9:45 am | (Update: Session Cancelled 9/4/2020) Rebuilding the ILL Department | Todd Campbell
Description: Starting in a new position in an unfamiliar place is already a daunting prospect but realizing you have no permanent staff in the department you have agreed to run is intimidating to say the least. This is not uncommon, but supervisors and managers find and develop strategies to accommodate and succeed in these positions. In this presentation, I will discuss my experience stepping into the Interlibrary Loan department at an academic library with no supervisor for 2 months and no permanent staff. I will explore the strategies and processes I used to develop a culture of documentation and clarity within the department. Finally, I’ll remark on how this shift allowed us to better position the department to accommodate changes in a post Elsevier package environment.
9:45 am - 10:00 am | Break
10:00 am - 10:45 am | ILL Operations in the Time of COVID-19: On Staying Open During a Pandemic | Natalie Logue
Description: Awareness, and fear, of COVID-19 swept across the country in a matter of days. Universities quickly shut down their campuses in order to protect the student body. Libraries, as social centers of university campuses, closed as well and began planning on how to provide services remotely. Interlibrary Loan departments were no exception as they adjusted to the sudden new reality of an online university population. The ILL department at one university made the decision to continue providing services from their library offices. This decision led to a wealth of unique problems, solutions, and opportunities. New procedures were implemented, and sometimes updated daily, to keep pace with the emerging information about how the virus was transmitted and how it could be treated. Keeping staff and patrons safe became a top priority and brought new awareness to processes that were previously rote behavior. The division of responsibilities among Access Services and ILL staff became blurred as both departments rushed to meet increasing remote demand to the physical collection, both for ILL requests and course reserve materials. This presentation will address the experience of that ILL department in responding to patron borrowing and institutional lending demands, how the procedures developed and changed in response to emerging understanding of the virus, and how the Interlibrary Loan Department’s continuous operations impacted the library’s overall response to the pandemic.
10:45 am - 11:00 am | Break
11:00 am - 11:45 pm | Guidelines are Guidelines, and New is Relative: A Critical Assessment of CONTU’s Rule of Five | David Ketchum, Kristin Walker, & Laura Ramos
Description: CONTU guidelines have been used by libraries since 1974 to help determine what level of borrowing constitutes a “substitute to a subscription to or purchase of…a work.” Arguably, these guidelines have been out of date for decades, and increasingly so as publication and subscription models have changed, yet they’ve remained the industry standard and are applied as though they carry the weight of law. This session will cover basics of Copyright Law Section 108 and CONTU, and share reasons why these guidelines should be revisited. Presenters will share three different approaches to ensuring copyright compliance outside CONTU guidelines.
11:45 am - 12:30 pm | Lunch
12:30 pm - 1:15 pm | ILL response to COVID-19 (Panel) | Manisha Khetarpal, Lori Bullis, Johannes Loetz, & Paula Martin
Description: In light of the COVID-19 pandemic, many libraries and library professionals have had to adjust to different working schedules, curbside pickup, increased usage of digital resources, and many more challenges. This panel is a chance for us to discuss these challenges together and talk about how far we have come during this trying year. Each panelist will have 5-7 minutes to present on a topic related to COVID-19 in their libraries, such as remote work for student employees, distance learning, and more!
The panel discussion will include plenty of time for attendees to ask questions and share their experiences with the community.
1:15 pm - 1:30 pm | Break
1:30 pm - 2:00 pm | Lightning Rounds
Marshalling the Evidence to Launch OHSU's No Cost Get It For Me Service | Elizabeth Meyer
Fortress ILL: Five steps your ILL Department Can Take to Increase Data Security and Protect User Privacy | John Spracklen
Researching ILL/DD Usage by Health Sciences Libraries During the COVID-19 Pandemic | Elizabeth Meyer & Kristine Alpi
Mentorship The Hows, The Whats, The Whys | Johannes Loetz
2:00 pm - 2:30 pm | Lightning Round Q&A and Closing Remarks