Wednesday, August 9, 2017

The Northwest ILL & Resource Sharing Conference is pleased to offer three library tours this year. If you are interested in attending any of these tours, please be sure to sign up when you register for the conference. There will be an informal no-host social after the tours, beginning at 4:15pm. Those interested will meet at Rogue Hall, 1717 SW Park Ave.

9:00am - 11:00am: Oregon College of Oriental Medicine + University of Oregon’s Portland Library and Learning Commons | Limited to 20 attendees

Attendees will meet at the UO Portland Library and Learning Commons (70 NW Couch Street) and divide into two tour groups of ten.

Portland Library and Learning Commons is located in the beautifully renovated White Stag Block in the historic Old Town neighborhood of Portland, OR. The UO Portland Library & Learning Commons integrates learning spaces; collections in architecture, art and art history, and strategic communication; reference and consulting services; and technology access to support the UO's academic programs in Portland.

OCOM is proud to have one of the most comprehensive acupuncture libraries in the United States, including many Special Collections holdings. The college also subscribes to many of the major acupuncture and alternative medicine journals. OCOM is a member of the Portland Area Health Libraries (PAHL) consortium, an inter-disciplinary partnership between the libraries at OCOM, National University of Naturopathic Medicine, University of Western States, Oregon Health and Science University, and Pacific University.

1:00pm – 2:00pm: Multnomah County Central Library | Limited to 20 attendees

Attendees will meet at 801 SW 10th Avenue.

Learn the history of our over 150-year-old library system [founded 1864] and experience the beauty and grandeur of Central Library [opened 1913]. Take a guided tour of Portland's "Crown Jewel," which is on the National Register of Historic Places. The walking tour begins at the first floor Welcome Desk & includes stairs. Elevator accessibility is available, as well, if needed.

3:00pm – 4:00pm: Portland State University Branford Price Millar Library | Limited to 20 attendees

Attendees will meet at 1875 SW Park Avenue.

The Branford Price Millar Library was first built in 1966 and originally consisted of a rectangular structure oriented roughly north and south along the east side of 10th Avenue. The striking architecture of the eastern portion, a convex wall of glass, was added in 1989 and reflects the environmental awareness of this Pacific Northwest university. The eastern addition was designed to surround, rather than replace, an ancient copper beech tree. The Copper Beech (Fagus sylvatica f. purpurea) tree in front of the Library was designated a Portland Heritage Tree by the Portland City Council in 1995. It was planted in about 1890.

Thursday, August 10, 2017

8:15am - 9:00am: Registration & Continental Breakfast | Hoffman Hall

9:00am - 9:15am: Opening Remarks | Hoffman Hall

9:15am - 10:30am: Keynote Address | John Chrastka | Hoffman Hall

John Chrastka is founder and executive director of EveryLibrary, the first Super PAC for libraries. Since 2012, EveryLibrary has provided pro-bono support to 41 library communities with ballot measures and tax referendum, winning well over $100 million in stable funding. He is a former Board president of the Berwyn (IL) Public Library and RAILS, the Reaching Across Illinois Libraries System. Prior to EveryLibrary, he was a partner in AssociaDirect, an association consultancy, and was Director for Membership Development at ALA. He is a 2014 LJ Mover & Shaker.

10:30am - 11:15am: Meet the Exhibitors | Hoffman Hall

11:15am - 11:35am: Lightning Rounds | Hoffman Hall

  • Applying the Ask Anything Session Model to Help Improve Organizational Culture Turner Masland

  • Interlibrary Loan, Utilizing Free Internet Resources to Fill Requests | Sean Hogan

11:40am - 1:00pm: Lunch | Area Restaurants

1:00pm - 1:45pm: Concurrent Sessions

The Human Factor: Promoting the People Behind the Service | Micquel Little & Michelle Levers | SMSU 238

Description: Resource Sharing is more than moving books and articles around the world. There is a lot of work done behind the scenes to enhance our services and improve everything from turnaround times to assessment integration in our organizations. That work is done by people. People who put the quality and value in the systems we use. We’d like to talk about those people.

Micquel Little is the Director of User Services and Resource Sharing at the Claremont Colleges Library in Southern California. After earning her BA and MLIS degrees from the University of Pittsburgh, Micquel became involved in resource sharing and the IDS Project in 2010, as well as becoming involved in ALA’s RUSA STARS section as Chair of the Outreach and Promotion Committee in 2011, recently voted Vice Chair for FY17! Micquel’s interests have grown into organization wide discussions regarding resource sharings’ leading role in the future of academic libraries after earning her MBA from St. John Fisher College in 2014. She collaboratively founded and continues to coordinate the IDS Project’s Online Learning Institute, which strives to combine partnerships from across the country to provide community based resource sharing trainings in an online environment and just received the Rethinking Resource Sharing Innovation Award at ALA this summer! Micquel loves collaborating with her colleagues and talking about how awesome resource sharing truly is to anyone who will listen.

Michelle Levers is the Coordinator of Resource Sharing at the Claremont Colleges Library in Southern California. She studied computer science at Chaffey College and has been working in interlibrary loan for over 20 years. She’s always enjoyed the work that goes on in resource sharing and the sense of accomplishment she feels thru her patrons’ appreciation of the services she provides. Michelle’s interest is learning ways to improve workflow enhancements thru customizing processes in ILLiad and, as she learns about the systems, applying how they can impact workflows. She enjoys sharing with her team what she’s learning and how things are changing.

Finding a Win-Win in Service Delivery Through Examining ILL Cancellations | Susan Beck | Hoffman Hall

Description: Confusion and concern from both Reference staff and library users at NMSU Library regarding cancelled InterLibray Loan requests prompted the ILL unit to analyze what was actually happening. A review of reference transaction logs, interviews with Reference staff and library users, and an analysis of ILLiad borrowing data brought new insights into user navigation of the library’s research tools, and helped the unit change work flows and communication practices that resulted in benefits for everyone.

Susan E. Beck is the Head of Access Services at New Mexico State University where she has also served as Head of Reference & Research Services, Collection Development Coordinator, and Instruction Coordinator. She has published and presented on topics such as research methodologies for library practitioners, library instruction, information literacy, and evaluating information. She earned her MS in Library Science from the University of Illinois at Urbana-Champaign and her MA in Linguistics from Ohio University.

1:45pm - 2:00pm: Break

2:00pm - 2:45pm: Concurrent Sessions

Inadvertent ILL: Re-imaging Acquisitions and ILL Workflows | Katy DiVittorio, Melissa Higgins, & Molly Galey | SMSU 238

Description: Recognizing that synergies exist around acquiring resources, whether from vendors or libraries, the ILL team at Auraria Library was integrated into Resource Management. With license management, collections assessment, and ILL now under one departmental roof, we appraised our current value and future potential for expansion. This presentation will provide attendees advice about facing department changes and the pros and cons of implementing changes like this at their library.

Katy DiVittorio is the Acquisitions Librarian within the Resource Management Department at Auraria Library in Denver, CO. The Resource Management Department oversees the acquisition, cataloging, metadata, collections analysis, interlibrary loan, maintenance, and access to all of Auraria Library’s collections and resources. Katy has over 10 years of academic library experience and is highly active in professional library organizations. She has and is currently serving on several regional and national level committees including NASIG, ALA ALCTS, and the Colorado Alliance of Research Libraries. Katy has presented at national conferences including ER&L, NASIG, and the Charleston Library Conference. Katy is a 2014 ALA Emerging Leader and a recipient of the 2013 ALA NMRT Shirley Olofson Memorial Award.

Melissa Higgins is the Collections Analyst within the Resource Management Department at Auraria Library in Denver, CO. Melissa holds an M.A. in English Literature as well as an MLIS in Library and Information Science, which she received in Spring 2016. Melissa is involved in professional organizations, serving as vice co-chair on the NASIG Communications and Marketing Committee. She has presented at national conferences such as the 2015 ASIS&T Annual Meeting and the 2013 James Joyce National Conference, as well as at one virtual symposium and one local conference. Melissa is also the recipient of the 2015 ASIS&T SIG-AH/SIG-VIS Virtual Symposium Student Research Paper Award

Molly Galey is the Subscription & Purchasing Manager in the Resource Management department at Auraria Library. She has a strong background in academic libraries, as well as a keen interest in copyright and licensing issues, due to her history working in both library and law firm environments. Molly served as a conference reporter at the 2016 Kraemer Copyright Conference, and her publication will appear in the upcoming issue of Serials Review. Additionally, she has created a reference Libguide aimed at instructing librarians on copyright, licensing, and fair use in libraries. Molly’s professional association affiliations include NASIG, ALCTS, and ALA, where she is a member of the Intellectual Freedom Roundtable and the Ethnic & Multicultural Information Exchange Roundtable.

Next Level Marketing for ILL and Resource Sharing | John Chrastka | Hoffman Hall

Description: Whether you’re talking to the public, voters, administration on campus or a politician, the differences between these messages and how you convey them matter. In this session, we will teach the techniques utilized by some of the nation’s largest political action committees and advocacy groups to help you craft your message.

John Chrastka is founder and executive director of EveryLibrary, the first Super PAC for libraries. Since 2012, EveryLibrary has provided pro-bono support to 41 library communities with ballot measures and tax referendum, winning well over $100 million in stable funding. He is a former Board president of the Berwyn (IL) Public Library and RAILS, the Reaching Across Illinois Libraries System. Prior to EveryLibrary, he was a partner in AssociaDirect, an association consultancy, and was Director for Membership Development at ALA. He is a 2014 LJ Mover & Shaker.

2:45pm - 3:00pm: Break

3:00pm - 3:45pm: Concurrent Sessions

Yes! We CAN Send You That: Resource Sharing Methods for Distance Education Jessica Bower & Cori Schmidtbauer | SMSU 238

Description: Students have the choice in today's world to earn their college degree in a number of non-traditional ways. Library services also need to transform to meet the needs of all students regardless of how they are experiencing higher education. The following case study presentation outlines how library circulation services can be provided to non-traditional or distance education students through resource sharing methods. Two university's library services are compared: one public and one private.

Jessica is the Coordinator of Interlibrary Loan at Chapman University's Leatherby Libraries.

Cori is the eLearning Librarian at the University of Arkansas at Little Rock's Ottenheimer Library

Make Your Point With Story Maps | Kenny Ketner | Hoffman Hall

Description: We will explore free and commercial options for building story maps, which can be powerful, interactive tools for conveying information to stakeholders. We will also look at examples of successful story maps from various disciplines. Lastly, we will discuss best practices and ideas for use of story maps in an ILL setting.

Kenny Ketner is the Information Products Lead at Montana State Library, where he manages a team of developers creating web-based services to access the geospatial datasets of the Montana Spatial Data Infrastructure (MSDI). Prior to that, he worked as the Software Development Manager for Texas Tech University Libraries, guiding a team of five developers in the creation of cutting-edge library technology. Kenny is the lead developer for Occam’s Reader, the first library-developed method for the interlibrary loan of eBooks. Kenny earned his Bachelor of Science in Computer Science from the University of Chicago in 2003.

3:45pm - 4:00pm: Break

4:00pm - 4:45pm: Concurrent Sessions

Developing a Tool to Fully Unmediate Borrowing Article Requests: Making 1-Hour Article Delivery a Reality | Shannon Pritting & Michael Mulligan | Hoffman Hall

Description: Is the workflow for borrowing articles an area that cannot be unmediated in high percentages? Between copyright clearance, incomplete citations, and finding the least expensive purchase or delivery option, there are many reasons why a borrowing article would need to be reviewed before sending. Several NY State Libraries developed a tool that unmediates almost all borrowing articles, greatly increasing the percentage of articles delivered to patrons within minutes or hours without staff intervention.

Shannon Pritting is currently Library Director at SUNY Polytechnic Institute, where he works to find new ways to support the research of two campuses. He has held positions in Access Services, Resource Sharing, and other Public Services at a variety of different types of libraries from a community college to an ARL.

Michael C. Mulligan earned his BS in Computer Science from SUNY Oswego, and has worked in a variety of roles at Upstate Medical University in Syracuse NY. Michael was previously Head of Library Systems at the Health Sciences Library at Upstate Medical University, which included oversight of resource sharing, web services, and library systems and resources. Michael is currently a database administrator for the SUNY Upstate Medical University’s main Health Information System, Epic. Prior to this role, he worked as an analyst developing middleware solutions and providing data analysis and support at SUNY Upstate Medical University. Michael has been highly involved in technology development for the IDS Project, and has been the Lead IDS Project Developer for the past five years. Michael has created a variety of complex software focused on system interoperability, including IDS Logic, Article Gateway, and Lending Availability Service.

Ask Anything: Public Library Focus | Facilitator: Turner Masland | SMSU 238

Description: Do you have questions about your day-to-day ILL work? Would you like feedback from your colleagues on something you’re working on? Did the conference sessions miss a hot topic for you? Join us for an open forum question period on interlibrary loan. This facilitated session allows you to ask questions on any ILL topic and share your expertise with your colleagues. You are bound to learn something new at this session!

4:45pm - 5:45pm: Reception | Hoffman Hall

Friday, August 11, 2017

8:30am - 9:00am: Continental Breakfast | Hoffman Hall

9:00am - 9:45am: Concurrent Sessions

Leading With Empathy: Relationship Builder + Change Agent Lynne Serviss | SMSU 238

Description: Three years ago, I became the manager of Services (ILL, reserves, circulation and reference) at McMaster University. As a new manager, I explored numerous leadership theories and discovered that empathy plays a key role in shaping and defining my personal leadership style. This softer side of leadership, which focuses on listening, has helped me foster positive change in the workplace. My “Small Ideas Add Big Value” program, encourages Services staff to implement a small change which can add big value to both job satisfaction and the user experience.

Lynne Serviss is the Services Librarian Librarian at Mills Library, McMaster University, where she oversees circulation, reserves, reference and interlibrary loans. Over the past three years, Lynne has been learning about her own leadership style - empathy. Being empathetic has helped her learn more about her staff as well as improve services and workflows in the Services area.

ILLiad Copyright, Issues and Answers | Troy Christenson | Hoffman Hall

Description: Many organizations run the ILLiad copyright report relying on the system to compile and generate a report that normally is submitted to the Copyright Clearance Center. Analysis of the University of Texas at Arlington's data identified a number of issues including double payments, payment for materials over five years old, and paying copyright fees for fifth requests. This presentation will show issues identified in the data analysis and how they can be prevented saving your institution money and time.

I am currently an Associate Librarian at the University of Texas at Arlington (UTA) Libraries. Responsibilities include supervising: ILL, Resource Sharing and Course Reserves. I hold a BA in Business Administration, an MBA and an MLIS. Currently, I am Chair of the Texas Library Association’s ILL and Resource Sharing Roundtable. I have provided leadership in state and national organizations including Washington Library Association, Florida Library Association, Florida Virtual Campus, Texas Library Association and the American Library Association. I have worked in libraries for over thirty years in all aspects of academic libraries.

9:45am - 10:00am: Break

10:00am - 10:45am: Concurrent Sessions

Ask Anything | Facilitator: Michele Knapp | SMSU 238

Description: Do you have questions about your day-to-day ILL work? Would you like feedback from your colleagues on something you’re working on? Did the conference sessions miss a hot topic for you? Join us for an open forum question period on interlibrary loan. This facilitated session allows you to ask questions on any ILL topic and share your expertise with your colleagues. You are bound to learn something new at this session!

Examining Individual User Behavior to Improve Interlibrary Loan Service | Sean Hogan | Hoffman Hall

Description: ILLiad and ALEPH comprehensively track a robust amount of data for every transaction by our users. While ILLiad’s web reports and ALEPH’s canned reports are good for general statistical analysis, these reports ignore granular level data. This session will demonstrate how to mine this data to develop a profile of users, collect and analyze the data to develop benchmarks, then implement strategies for improving service.

Sean Hogan is the University of Baltimore’s first Resource Sharing Librarian and head of Access Services. He began his library career as a circulation assistant at the Science & Technology branch library at Syracuse University Libraries (SUL). It was in this humble library when he realized that librarians are awesome. So he decided to become one by pursuing his degree part time while working full time at SUL, eventually becoming Access Services supervisor at Bird Library. In 2007 he graduated and shortly thereafter became the Head of Access Services at The Catholic University of America (CUA) Libraries in Washington DC. At CUA Libraries Sean’s passion for resource sharing blossomed. And in 2015 the opportunity to become the first Resource Sharing Librarian at the University of Baltimore presented itself. His current scholarship is focussed on individual user behavior in resource sharing.

10:45am - 11:00am: Break

11:00am - 11:45am: Concurrent Sessions

Workflow Enhancement Through Customizable Gaming Peripherals Rea Harris & Jessie London | Hoffman Hall

Description: Interlibrary loan departments rely on efficiency and speed to serve their communities. To meet the demanding balance of speed and efficiency, ILL staff members need to look outside the library for processes and workflows that can help enhance their service to patrons. One of these workflows enhancement is the use of customizable gaming peripherals, such as a gaming mouse. The use of these peripherals enhances workflow through better ergonomics, increased speed, and accuracy of processing.

Rea Harris is a borrowing specialist at the Texas Tech University Libraries’ Document Delivery department. She has three years of experience working in libraries, holds a MA in English from The George Washington University. Rea is currently pursuing a Master of Information and Library Science at The University of Washington. In her free time, Rea enjoys drinking far too much coffee and, sometimes, performing as a ventriloquist.

Jessie London is a borrowing specialist at the Texas Tech University Libraries’ Document Delivery department. She has five years’ experience working in academic libraries and several years’ experience volunteering in public libraries. She received her B.B.S in English from Hardin-Simmons University and is currently pursuing a Master’s Degree in Library Science from the University of North Texas. Jessie enjoys Dr. Pepper, archery, and furry animals.

Zip Books - An Alternative to Traditional ILL | Jacquie Brinkley, Janet Coles, & Paula MacKinnon | SMSU 238

Description: Over 300 of the 1100 public library outlets in California are considered as frontier or rural by their geographic location. Library patrons in the geographically isolated communities may wait 2-6 weeks to obtain a book not available from their library branch. Zip Books provides these rural library jurisdictions with an alternative to traditional ILL and puts requested books into patrons’ hands within hours. Learn how rural public libraries in CA are turning patron demand into patron delight!

Jacquie Brinkley is a contract consultant with Pacific Library Partnership, providing project management to statewide library initiatives including the nationally recognized Veterans Connect @ the Library. Jacquie is also the System Coordinator for the North Net Library System, one of nine cooperative library systems in California. Jacquie was formerly a Library Programs Consultant at the CA State Library working on the statewide adult literacy program and various projects involving collaboration with other State agencies including a statewide Workforce Development initiative to bring training for staff and job and career resources to libraries throughout the state.

As a library programs consultant at the California State Library, Janet Coles has significant experience in library technical services, digital libraries, GIS applications, and library program development and management. Previously she has served as manager for the California Department of Transportation Library and History Center; lead for the California State Library's State Documents Depository Program; and as manager of the Vryonis Center for the Study of Hellenism Library, now located at California State University, Sacramento. Janet has served on a number of advisory groups related to digital initiatives and special library development. She holds an MLIS from the University of California, Berkeley.

Paula MacKinnon is Interim Director of Califa Group, a nonprofit library membership consortium of more than 220 libraries and the largest library network in California. Paula has over 20 years’ experience developing, managing and writing about usable digital services for public and special libraries. Her projects include award‐winning library services Discover & Go, a downloadable museum pass platform for California libraries; enki Library, a California ebook platform that makes ebook ownership a reality for libraries; and LiveChat, a County eGovernment Customer Relationship Management service provided by the Library.

11:45am - 1:00pm: Lunch | Area Restaurants

1:00pm - 1:45pm: Concurrent Sessions

From Archives to ILL: Interlibrary Marketing Strategies | Emma Raub & Chloe Raub | SMSU 238
Description: While addressing library user services, Baruch's ILL staff realized we were underutilized by graduate students. Faculty know and use ILL, and undergraduates are directed to us by circulation staff, but we needed a way to reach our graduate population. From consulting with Baruch’s User Experience and Graduate Services librarians, and guided by Newcomb College’s Archives department’s use of social media, promotional materials, and instructional videos, we sought to attend to and monitor this patron usage.

Emma Raub is the Resource Sharing Coordinator at Baruch College, the City University of New York's business school. She holds an MLS from Queens College and worked at Stanford and Rutgers University before becoming head of the Interlibrary Loan division at Baruch three years ago.

Chloe Raub is Head of Archives and Special Collections at Newcomb College Institute of Tulane University. She currently serves as Co-Chair Elect of the Society of American Archivists Women’s Collections Section, SAA Representative to the ALA/SAA/AAM Joint Committee on Archives, Libraries and Museums, and on the board of the LGBT+ Archives Project of Louisiana. She holds a masters in library science from Catholic University and a masters in anthropology and museum studies from George Washington University.

Bridging the Distance – Search and Workflow Tips for Managing International Interlibrary Loans | Kate Ball Jones | Hoffman Hall

Description: International borrowing can seem daunting, but it doesn’t have to be. This presentation will explore search strategies and workflow processes to ensure ease and timeliness in international borrowing. Get tips for overcoming language barriers, different payment currencies, and the nuances of National Libraries and Catalogs around the world. Learn about fostering collaboration with subject specialist librarians at your own library and beyond. Borrow across borders confidently and efficiently.

Kate Ball Jones is the Resource Sharing Operations Specialist at the University of Oregon. She earned her MLS from Indiana University, Bloomington in 2005. Kate has been working in libraries since 1997, when she got her first job as a student in the Interlibrary Loan office at Whitman College.

1:45pm - 2:00pm: Break

2:00pm - 2:45pm: Closing Session & Prizes | Hoffman Hall